Terms and Conditions Affiliate Program

`[ effective date: February 4, 2026 ]`

Affiliate Terms and Conditions

1. Introduction and Basic Definitions

1. We are REFACTOR PLUS SYSTEMS AND SOFTWARE LIMITED LIABILITY COMPANY, a company duly organised and existing under the laws of the United Arab Emirates, with its principal place of business in the UAE ("Company", "We", "us", or "our"). We develop software, applications, and plugins for Shopify stores. In addition to these activities, we also operate an affiliate platform that allows Publishers to select any app available on the Platform (the "App(s)") and generate an affiliate Referral link to earn Commission by referring new merchants to our Shopify apps.

2. These basic definitions will be used throughout these Affiliate Terms:

  • Account — The Publisher's user account through which they can access and use the Services of the Platform.
  • Advertiser — Refactor Plus Systems and Software LLC, as the developer promoting its Apps via the Platform.
  • Agreement — The agreement entered into between the Advertiser (us) and the Publisher regarding the Services.
  • Commission — The remuneration received by the Publisher from the Advertiser through the Platform for promoting the App in accordance with these Affiliate Terms. The current commission rate is 20% of the recurring subscription revenue generated by referred Merchants for a period of 12 months from the date of the Merchant's first qualifying payment.
  • Merchant — Each person who installs and purchases an App through a Referral link (i.e., completes a qualifying Shopify app subscription transaction).
  • Platform — The affiliate platform available at https://affiliates.heymantle.com operated by Mantle, through which the Company manages its affiliate program.
  • Publisher — An affiliate who creates an Account on the Platform, is approved as a User, and promotes the Apps via affiliate referral links in exchange for commission.
  • Referral link — A unique affiliate hyperlink provided to the Publisher through the Platform, through which the Publisher promotes a selected App.
  • Services — The services connected to the affiliate relationship entered into between Advertiser and Publisher.
  • Shopify Store — An online store maintained by Shopify Inc. on the Shopify.com platform.
  • Affiliate Terms — These Affiliate Terms and Conditions.

3. These Affiliate Terms govern the rights and obligations regarding the provision of the Services and form an integral part of the Agreement between the Advertiser and the Publisher. By clicking the checkbox to agree to these Affiliate Terms, the Publisher accepts and agrees to abide by them.

4. Under the Agreement, we shall provide Publishers with access to the Platform and the Services. The Publisher shall use their best efforts to promote the Apps and find potential referral Merchants in accordance with these Affiliate Terms. In return, the Publisher will receive Commission from the Advertiser for qualifying referrals.

2. Enrollment and Account

1. To participate in the affiliate program, a Publisher must create an account on the Platform at https://affiliates.heymantle.com. The registration process is completed in accordance with the onboarding requirements of the Platform.

2. After registration, the Publisher may browse available Apps in the marketplace section of the Platform dashboard and activate the affiliate program for any App by clicking the "Become an affiliate" button. The Publisher should carefully review the program summary displayed, which includes the commission rate (currently 20% for 12 months), per-install fee, minimum payout threshold, and approval requirements, before proceeding.

3. By clicking "Become an affiliate", the Publisher confirms that they have read these Affiliate Terms and undertakes to comply with them. The Agreement is deemed concluded at the moment of activation.

4. Upon enrollment, a unique Referral link will be made available to the Publisher for each activated App through the Publisher's Account dashboard. The dashboard also displays real-time statistics, including upcoming payouts, total earnings, number of referrals, affiliated apps, commission rates, minimum payout thresholds, and total earnings per App.

5. We are not obligated to enter into an Agreement with any Publisher and may refuse enrollment or deactivate a Publisher's Account at our sole discretion, including in cases where the Publisher has previously breached this Agreement, the Affiliate Terms, or applicable laws.

6. The Publisher undertakes to maintain the accuracy of their account data, including billing information. The Publisher is responsible for any damage arising from incorrect or outdated data provided to the Platform.

3. Referral Links

1. Upon enrollment, a Referral link will be made available to the Publisher for each individual App via the Platform Account dashboard.

2. The Publisher agrees to use only those Referral links obtained from the Platform Account.

3. The Publisher shall use Referral links in a manner that does not disrupt the due operation of the Platform or damage the reputation of the Company. Without limiting the foregoing, the Publisher is expressly prohibited from:

  • Manipulating, altering, or otherwise modifying the Referral links provided within the Platform;
  • Placing Referral links in junk email, unsolicited messages, or other forms of spam;
  • Misleading potential Merchants in any way or engaging in unfair competition;
  • Infringing the Company's proprietary rights, including but not limited to trademark rights, or the proprietary rights of any third party;
  • Placing Referral links on coupon, discount, cashback, or other incentive-based websites;
  • Using or supporting any means of delivering fraudulent traffic, including but not limited to bots, toolbar traffic, cookie stuffing, or false and misleading links; or
  • Engaging in any conduct that constitutes false advertising or violates applicable consumer protection or advertising laws.

4. Commission and Payment

1. Commission is earned on qualifying transactions — defined as a Merchant's first paid subscription to an App that was installed via the Publisher's Referral link. The current commission rate is 20% of the Merchant's recurring subscription payments for a period of 12 months from the date of the first qualifying payment.

2. Commissions will be tracked and displayed in the Publisher's Account dashboard, including upcoming payouts, total earnings, and per-App breakdowns. The Publisher may request a payout once the applicable minimum payout threshold has been reached, as specified in the program summary for each App.

3. A transaction will be reviewed and approved by the Advertiser within 40 days from the date of the qualifying transaction. Approval entitles the Publisher to receive the corresponding Commission. The review process is used to verify, among other things, whether the Publisher has complied with their obligations under these Affiliate Terms.

4. Commission payments are processed through the Mantle payout platform unless otherwise agreed between the Advertiser and the Publisher. The Publisher is responsible for ensuring their payout details in the Account are accurate and up to date.

5. A platform payout fee of 10% applies to each withdrawal processed through the Mantle payout system. This fee is borne equally by both parties: the Publisher will receive the Commission amount less a 2.5% deduction, and the Advertiser will be charged an additional 2.5% on top of the Commission amount. By participating in the affiliate program, both the Publisher and the Advertiser acknowledge and accept this fee structure.

6. Commission payments are made by the Advertiser to the Publisher directly. The Platform facilitates and arranges payments but does not itself bear liability for payment obligations. The Publisher is responsible for ensuring their payment details in the Account are accurate and up to date.

7. We reserve the right to modify the Commission rate. In the event of a change, the Publisher will be notified by email no later than 30 days prior to the effective date of the change. If the Publisher does not deactivate their participation in the relevant App program within that period, the Publisher is deemed to have accepted the new Commission rate.

8. If the Publisher breaches the Agreement or these Affiliate Terms, or if We have a material suspicion of such breach, We reserve the right to withhold, cancel, or reduce Commission payments, modify the payment terms of any pending orders, or deactivate the Publisher's Account.

9. We reserve the right to charge back or offset against future Commission amounts previously credited to the Publisher's Account in the event that:

  • The Merchant has uninstalled or refunded the App;
  • There was an error or duplication in the Merchant's transaction;
  • The Advertiser has not received payment from the Merchant;
  • The transaction is otherwise determined to be fraudulent or invalid.

5. Intellectual Property Rights

1. All intellectual property rights associated with the Platform, the Apps, and their contents are the sole property of the Company or its licensors. We reserve all rights not expressly granted.

2. By entering into the Agreement, We grant the Publisher a limited, non-exclusive, non-transferable, royalty-free license to use the Platform solely to the extent necessary to participate in the affiliate program and promote the Apps as contemplated by the Agreement ("License"). The License is granted for the duration of the Agreement only.

3. The Publisher may not sublicense, assign, or transfer the License without our prior written consent. The Publisher may not copy, reproduce, modify, reverse-engineer, or create derivative works from the Platform or the Apps.

4. All Company trademarks, trade names, logos, domain names, and other brand features remain the exclusive property of the Company. The Publisher is granted no rights to use our brand assets except as expressly required to promote the Apps in accordance with any brand guidelines We may provide.

6. Limitation of Liability; Indemnification

1. To the maximum extent permitted by applicable law, the Company shall not be liable to Publishers for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of or in connection with:

  • The use of, or inability to use, the Platform;
  • Reliance on any content displayed on the Platform;
  • Any malfunction or inaccessibility of the Platform caused by force majeure, actions of third parties, cyber-attacks, or hardware or software failures;
  • Any claims asserted by Merchants or the Publisher's own clients.
  • In no event shall the Company be liable for: loss of profits, revenue, or business; business interruption; loss of anticipated savings; loss of goodwill or reputation; or any indirect, incidental, special, consequential, or punitive damages.
  • The Publisher agrees to indemnify, defend, and hold harmless the Company and its officers, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to the Publisher's breach of these Affiliate Terms or any applicable law.

7. Contact and Support

For any questions, technical issues, or disputes arising under the Agreement, Publishers may contact us using the following details:

Company: REFACTOR PLUS SYSTEMS AND SOFTWARE LLC

General Support: support@refactorplus.com

Legal Inquiries: legal@refactorplus.com

Data Protection Officer: Karyna Al-Reyahi — karina@refactorplus.com

We aim to respond to all inquiries within 5 business days. Non-standard requests requiring work beyond our normal support scope may be subject to a fee, which We will communicate to you before proceeding.

8. Duration and Termination

1. The Agreement is concluded for an indefinite period and remains in effect until terminated.

2. Either party may terminate the Agreement at any time with immediate effect. Publishers may terminate by deactivating their Account or by contacting us at legal@refactorplus.com.

3. We may terminate or suspend the Agreement or the Publisher's Account immediately if the Publisher breaches these Affiliate Terms, engages in fraudulent activity, or violates applicable law.

4. Termination of the Agreement does not affect any rights or obligations that accrued prior to termination. Any Commission earned but not yet paid at the time of termination will be handled in accordance with these Affiliate Terms, subject to any rights of setoff or withholding described herein.

9. Other Provisions

1. These Affiliate Terms are written in English and shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these Affiliate Terms shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

2. We reserve the right to modify these Affiliate Terms at any time. Changes will be published on the Platform and communicated to Publishers via email at least 30 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated terms.

3. If any provision of these Affiliate Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.

4. Information about how we process personal data can be found in our Privacy Policy, available on request or at our Platform.

Terms of Use

1. Introduction and Basic Definitions

1. We are REFACTOR PLUS SYSTEMS AND SOFTWARE LIMITED LIABILITY COMPANY, a company duly organised and existing under the laws of the United Arab Emirates ("Company", "We", "us", or "our"). We develop software, applications, and plugins for Shopify Stores. We also operate an affiliate platform that allows Publishers to promote our Apps via affiliate referrals and earn commissions.

2. The following definitions apply throughout these Terms of Use:

  • Account — The Publisher's user account through which they can access and use the Services of the Platform.
  • Advertiser — Refactor Plus Systems and Software LLC, as the developer promoting its Apps through the Platform.
  • App(s) — The Shopify applications, themes, plugins, and related software products developed and published by the Company on the Shopify App Store.
  • Platform — The affiliate platform available at https://affiliates.heymantle.com, operated by Mantle, through which the Company manages its affiliate program.
  • Publisher — An affiliate who creates an Account on the Platform, is approved as a User, and promotes the Apps via affiliate referral links in exchange for commission.
  • Services — The services provided by the Company, including creating and managing the Account and facilitating App promotion through affiliate referrals.
  • Shopify Store — An online store maintained by Shopify Inc. on the Shopify.com platform.
  • ToU — These Terms of Use.
  • User or you — Any visitor to or user of the Platform, whether as a Publisher or otherwise.

3. These ToU apply to all Users. By accessing the Platform or registering an Account, you accept and agree to these ToU. If you do not agree, you may not access or use the Platform.

4. Publishers may use the Platform free of charge. We reserve the right to introduce fees for the use of the Platform in the future, in which case We will provide you with at least 30 days' prior written notice to your registered email address. If you do not wish to continue under the new fee structure, you may deactivate your Account before the change takes effect.

5. Our Services consist primarily of: maintaining User Accounts, providing access to affiliate referral links for our Apps, and facilitating commission payments between Advertisers and Publishers.

6. You may contact us using the following details:

Company: REFACTOR PLUS SYSTEMS AND SOFTWARE LLC

General Support: support@refactorplus.com

Legal Inquiries: legal@refactorplus.com

Data Protection Officer: Karyna Al-Reyahi — karina@refactorplus.com

2. Account

1. You may register on the Platform by clicking the sign-up button and completing the registration process as described on the Platform.

2. Registration is complete once We send you an email confirming your approval as a Publisher. This may take up to 3 business days. Your Account will be created for an indefinite period upon delivery of that confirmation.

3. By signing up for an Account, you are applying for our Services, and the relationship between us is governed by these ToU.

4. You are responsible for keeping your Account information accurate and up to date. We treat the information you provide as correct and complete.

5. Access to your Account is secured by your login credentials. You are solely responsible for maintaining the confidentiality of your username and password. You must not allow any third party to access your Account or share your login credentials. You are fully liable for any unauthorized use of your Account. If your credentials are lost, stolen, or compromised, you must notify us immediately at support@refactorplus.com.

6. You acknowledge that the Platform and Services may not be continuously available, particularly during maintenance or technical updates.

7. You may deactivate your Account at any time through the Account settings. Even after deactivation, affiliate referral records and commission summaries may be retained for accounting and compliance purposes.

8. You represent that all information provided during registration is true, complete, accurate, and does not violate applicable law or the rights of any third party.

9. We reserve the right to suspend or cancel your Account if: (i) you have provided false or misleading information; (ii) you have violated these ToU, applicable law, or the rights of third parties; or (iii) we have reason to believe your Account has been used fraudulently or in a manner harmful to the Company or its users.

10. By registering, you acknowledge that the Company, as data controller, may process your email address for up to 3 years from registration for business communications, including marketing messages. You may opt out of commercial communications at any time by following the unsubscribe link in any such message or by emailing support@refactorplus.com.

3. Intellectual Property Rights

1. All intellectual property rights in the Platform and its contents are the sole property of the Company or its licensors. The Platform is protected by copyright and other intellectual property laws.

2. The Platform is not transferred, assigned, sold, or leased to you. We retain ownership of all copies of the Platform at all times.

3. You may not copy, reproduce, modify, lease, sell, create derivative works from, upload, transmit, or distribute any intellectual property rights in the Platform without our express prior written consent.

4. All Company trademarks, trade names, logos, domain names, and brand features are our sole property. We do not grant you any right to use our brand assets for any commercial or non-commercial purpose except as explicitly permitted.

4. Limitation of Liability; Indemnification

1. To the maximum extent permitted by applicable law, the Company shall not be liable to any User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of or in connection with:

  • The use of, or inability to use, the Platform;
  • Reliance on any content displayed on the Platform;
  • Any malfunction or inaccessibility of the Platform caused by force majeure, third-party actions, cyber-attacks, or hardware or software failures;
  • Any claims asserted by your clients or customers.

2. In no event shall the Company be liable for: loss of profits, revenue, or business; business interruption; loss of anticipated savings; loss of goodwill or reputation; or any indirect, incidental, special, consequential, or punitive damages.

3. We shall not be liable for any loss or damage arising from agreements you enter into with third parties in connection with the Services.

4. We shall not be liable for any damage caused by viruses, hacking, distributed denial-of-service attacks, or other technologically harmful material that may affect your devices or data in connection with use of the Platform.

5. We are not responsible for the content of third-party websites accessible from the Platform. Clicking any external link from the Platform is entirely at your own risk.

6. You agree to indemnify, defend, and hold harmless the Company and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your breach of these ToU.

5. Confidentiality

1. Any information shared by the Company about its Apps, business operations, or technical systems that is not publicly available shall be treated as confidential. You agree not to disclose such information to any third party without our prior written consent, except as required by law or competent authority.

2. This confidentiality obligation survives the termination of these ToU for a period of 3 years.

6. Other Provisions

1. We are not responsible for content posted by Users on the Platform. We reserve the right to remove any content or App listing that We believe violates applicable law, infringes intellectual property rights, or is inconsistent with our values.

2. We may temporarily interrupt Platform operations for maintenance, upgrades, or other necessary technical work.

3. You may not use any software, tools, or methods intended to interfere with the proper functioning of the Platform or impose an unreasonable burden on our infrastructure.

4. These ToU are written in English and shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these ToU shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

5. We may modify these ToU at any time. Updated versions will be published on the Platform, and you will be notified by email. Continued use of the Platform after updates take effect constitutes acceptance. If you do not agree with the changes, you may deactivate your Account.

6. If any provision of these ToU is found to be invalid or unenforceable, it will be replaced by a provision that most closely reflects its original intent, and the remaining provisions will remain in full force and effect.

7. Information about how we process personal data is available in our Privacy Policy, which can be requested from legal@refactorplus.com or found on the Platform.