Terms and Conditions

Introduction

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“you”, “your” or the “User”) and REFACTOR PLUS SYSTEMS AND SOFTWARE LIMITED LIABILITY COMPANY, a company duly organized and existing under the laws of the United Arab Emirates (“Company”, “we”, “us”, or “our”), governing your access to and use of all Services provided by the Company. This includes, without limitation, our Shopify apps, themes, embedded features, extensions and any associated software, content, tools, or support services (collectively, the “Services”).

By installing, accessing, or using any of our Services, you confirm that you have read, understood, and agreed to be bound by these Terms, including any additional policies and future modifications thereto. If you do not agree to these Terms, you must not install or use any of the Services.

Services Overview

Nature of Services. Our Services are designed to extend and enhance the functionality of Shopify e-commerce platforms and are accessible primarily via the Shopify App Store.

Modifications. We reserve the right to develop, upgrade, modify, or discontinue any features or functionalities of the Services at our sole discretion.

Eligibility and Authority

Audience and Roles; Authorized Users; End Customers. The Services may be used by (a) the Shopify merchant that installs the app (hereinafter “Account Holder”), (b) its Authorized Users (including staff, contractors, collaborators, and vendors) acting for or on behalf of the Account Holder, and (c) End Customers who interact with storefront features enabled by the Account Holder. Authorized Users may use the Services solely for the Account Holder’s business purposes and remain subject to these Terms and the Account Holder’s directions. The Account Holder is responsible for actions taken under its store and by its Authorized Users. Company’s contractual obligations are owed to the Account Holder; End-Customer interactions with storefront features do not create a separate payment obligation to Company; fees are billed to the Account Holder via Shopify Billing.

User Representations. By installing or using the Services, you represent and warrant that you meet these requirements and that all information you provide is true, accurate, and complete.

Underage Use. If you are under the age of majority in your jurisdiction, you must not use the Services. If we become aware that an individual under the applicable age is using the Services, we reserve the right to immediately terminate access. You and, if applicable, your parent or legal guardian shall be fully responsible for any use of the Services in violation of these eligibility requirements.

Authority on Behalf of Entity. If you are entering into these Terms on behalf of a company or other legal entity, you further represent and warrant that you have the authority to bind such entity to these Terms. If you do not meet these requirements, you must not use the Services.

Our Disclaimer of Responsibility. We disclaim all responsibility and liability for any access to or use of the Services by individuals who do not meet the eligibility criteria set forth in these Terms. If you allow others to access or use the Services on your behalf, you are solely responsible for ensuring that such individuals are duly authorized and meet all legal requirements, including age of majority and capacity to enter into binding agreements.

Subscription, Trial, and Billing

Shopify Billing Integration. All subscription charges, one-time fees, and usage-based fees for the Services are processed exclusively through Shopify’s Billing API. You may not circumvent or bypass that system unless Shopify grants prior written approval.

Subscription Model and Pricing. The Services are offered on a monthly subscription basis, with pricing as indicated in the Shopify App Store listings. Some Services may provide a free trial period; the availability and duration of such trial periods are determined at our sole discretion and may vary by particular Service. All subscriptions are set to automatically renew at the end of each billing cycle unless cancelled in advance.

Development Stores. Installation on Shopify development stores is free for as long as the store remains on a Shopify development plan, except for Ultimate Localisation App, which does not receive development-store free access and follows its standard pricing and/or trial rules.

Free Trials; Start Trigger. If a free trial is offered, the trial begins when the store transitions to a paid Shopify plan (store password removed and checkout enabled). While the store remains on a development plan, charges do not commence.

No Permanent Free Plans; App-Specific Exception. The Services do not include permanent free plans.

Activation and First Charge. At the end of any trial - or immediately if no trial is offered - Company will bill the applicable subscription fee to your store’s account. By installing or upgrading, you authorize Company to collect those fees.

Non-Refund Policy. All fees are final; except where required by law or Shopify’s own policies, we do not issue refunds for unused services, or early cancellations.

Plan Changes. You may change your subscription plan at any time through your Shopify account, including upgrades or downgrades. Plan changes are processed by Shopify’s Billing API and may take effect immediately. Proration, credits, or additional charges (if any) are applied according to Shopify’s billing rules and policies and are not controlled by Company. In some cases, a plan change may start a new billing cycle; any applicable credits/adjustments will appear on your Shopify invoice.

Payment Failure and Account Suspension. If Company cannot collect payment when due, we may pause or restrict Services functionality until the outstanding balance is settled.

Uninstallation, Cancellation and Renewal. Removing the Services from your Shopify store automatically cancels future recurring charges. You remain responsible for any charges already incurred prior to uninstallation. You may cancel your subscription at any time through your Shopify account settings. If you do not cancel before the end of the billing period, the subscription will automatically renew for the next cycle.

Access and Permitted Use

Shopify Compliance. By installing our Services, you agree to comply with Shopify’s API License and Terms of Use, Acceptable Use Policy, and all applicable Shopify terms, policies as each may be updated from time to time. We represent and warrant that the API permissions requested by each Service are limited to those necessary for its intended and disclosed functionality.

Scope of Use. Subject to your compliance with these Terms, we provide you with a non-exclusive, non-transferable, and revocable right to remotely access and to use the Services, solely in connection with your authorized Shopify store and for your personal and/or business purposes.

No Software Licence. This right of access does not constitute a license to the underlying software in the traditional sense. The Services are provided as hosted services, and no software is transferred or installed on your systems.

1. Restrictions. You agree not to:
2. Copy, reproduce, modify, or create derivative works based on any part of the Services;
3. Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Services;
4. Circumvent or breach any security or authentication measures;
5. Use the Services for any unlawful purpose, including in violation of data protection laws;
6. Permit any unauthorized third party to access or use the Services.

User Responsibilities

Shopify Acceptable Use Compliance. You further confirm that you will ensure compliance with Shopify’s Acceptable Use Policy and that your use of the Services will not violate any applicable Shopify rules, degrade the performance or security of any Shopify store, or infringe on intellectual property rights.

Security and Authorization. We protect Shopify access tokens and credentials on Company servers and do not expose them to client browsers. All server-to-server communications with Shopify occur over encrypted channels (HTTPS/TLS). You must not attempt to intercept or store access tokens in client-side code.

Lawful Use and Data Integrity. You agree that you will use the Services only in compliance with all applicable laws, regulations, and third-party rights. You are solely responsible for the legality, reliability, accuracy, and quality of any data you submit to or process via the Services.

Support and Service Levels

Support Availability. We provide basic technical support via email at support@refactorplus.com. Initial responses to support inquiries are typically provided within one (1) business day. If an issue requires escalation to our technical engineering team, we aim to respond or resolve within three (3) business days.

We may, at our discretion, introduce additional support tools, including AI-powered chatbots, to improve support availability and responsiveness.

Changes to the Services & Terms

Services Updates. We reserve the right to enhance, update, suspend, or discontinue the Services at any time.

Notice of Material Changes. We will notify you of material changes to these Terms or to the functionality of the Services via email to the address associated with your Shopify store and/or via in-app notice. Your continued use after the effective date constitutes acceptance of the updated Terms.

Termination and Suspension

Uninstallation and Termination. You may terminate your subscription at any time by uninstalling the App from your Shopify store. Access to the Services ceases upon uninstallation or termination.

Termination for Breach and Data Access. We may suspend or terminate your access to the Services, with or without notice, if we reasonably determine that you have violated these Terms or applicable law. Upon termination, access ceases. We delete data as described in Data Deletion and Webhooks; routine backups may persist for a limited period and are purged on a rolling schedule.

Data Deletion and Webhooks. We delete data obtained via Shopify APIs upon (i) uninstallation, or (ii) receipt of a relevant Shopify data-erasure webhook, or (iii) your authenticated deletion request, in each case within the timelines required by Shopify’s API Terms. Routine backups may persist for a limited period and are purged on a rolling schedule; during that period, data is isolated and not actively processed. Shopify may audit our compliance.

Data Protection Reference

Privacy Policy and DPA. Your use of the Services may involve the collection, processing, and storage of personal data. Our processing of such data shall be governed by our Privacy Policy and, where applicable, a Data Processing Addendum (DPA). You agree to comply with all applicable data protection laws, including but not limited to the GDPR, CCPA, PIPEDA, LGPD, CalOPPA as relevant to your use of the Services.

Third-Party Services

Third-Party Infrastructure and Services. We may host backend infrastructure with reputable cloud providers (currently including, but not limited to, Heroku) and may change providers from time to time while maintaining equivalent protections.

Third-Party Terms. The Services may interoperate with third-party tools and services not operated by us. Your use of such third-party services is governed by their terms and policies. We are not responsible for those services; however, nothing in this clause limits our obligations expressly set out in these Terms or under applicable law.

Force Majeure

We shall not be liable for any failure or delay in performance under these Terms arising out of or caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, pandemics, supply chain disruptions, governmental actions, internet service interruptions, or third-party service failures (including Shopify).

Intellectual Property

Ownership and Rights. All intellectual property rights in and to the Services, including all software, documentation, trademarks, and other proprietary materials, are and shall remain the exclusive property of the Company or its licensors. Nothing in these Terms grants you any right to use our trademarks, trade names, or logos without our prior written consent.

Disclaimers

No Warranties. The Services are provided “as is” and “as available”, without warranties of any kind, express or implied. To the fullest extent permissible under applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

No Guarantee of Compatibility. We do not warrant that the Services will be error-free, uninterrupted, or compatible with your Shopify store’s configuration.

Limitation of Liability

Exclusion of Indirect and Special Damages. To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profit, revenue, anticipated savings, goodwill, or data, arising out of or in connection with your use of or inability to use the Services - even if we have been advised of the possibility of such damages.

Aggregate Liability Cap. Without prejudice to Clause 14.1 and except where prohibited by applicable law, the Company’s total cumulative liability arising out of or in connection with these Terms or your use of the Services - whether in contract, tort (including negligence), or otherwise - shall not exceed the total subscription fees paid by you for the Services during the three (3) calendar months immediately preceding the event giving rise to the liability.

Governing Law and Jurisdiction

Applicable Law and Venue. These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the UAE.

Entire Agreement and Severability

Complete Agreement. These Terms, along with any other policies or legal documents referenced herein (such as the Privacy Policy or DPA), constitute the entire agreement between you and the Company concerning the subject matter hereof. They supersede all prior or contemporaneous communications and proposals, whether oral or written.

Severability. If any provision of these Terms is found to be unenforceable or invalid under applicable law, the remaining provisions shall remain in full force and effect.

Notices and Contact Information

Legal Notices. All legal notices may be sent to legal@refactorplus.com.